Who we are
ShuttleHero is a private-transfer brand based in Gdynia, run by the same team that since 2018 has been behind Taxi Airport Gdańsk. We started from a simple need: our clients wanted something more than an A→B transfer. Tours in Tri-City, longer routes, evenings in town and private day trips with a driver.
We run transfers and private day trips to Malbork, Hel, Stutthof, Wolf's Lair and around Kashubia. ShuttleHero is the part of this operation focused on private rides and day trips: cars and vans, English-language support from the office, booking tracking, door-to-door transport.
24/7
Service, even on holidays
Our story — local roots
ShuttleHero grew out of a transport company founded in 2018 by our Pomeranian team — people with many years behind the wheel. Over time we developed two brands: Taxi Airport Gdańsk (core transfers) and ShuttleHero (private rides + day trips). We started with one car and night bookings answered in person.
Part of the team previously worked in maritime transport in the ports of Gdańsk and Gdynia — from there we brought our B2B service, crew rotation logistics and understanding of international clients. Today the company operates under tax ID (NIP) 9581524091 (REGON 220704311), headquartered in the heart of Pomerania, 25 minutes from the airport.
Our philosophy: a punctual driver, a price known up front, a phone that is always answered.
How much does a ShuttleHero transfer from Gdańsk Airport cost?
Transfer ShuttleHero from Gdańsk Airport to the city centre costs from €30 one way (fixed price). Other routes: Sopot €35, Gdynia €40, Malbork €90, Hel €145. Price covers flight tracking, Meet & Greet with a name sign, child seats +€10, invoice and 24/7 service in Polish and English. Private tours: from €25/person.
Why ShuttleHero — our USP
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Cars and vansCars for 1–3 passengers and 8-seater vans. Non-smoking, air-conditioned, regularly washed and serviced.
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Private driversInternal communication test for transfer situations: greeting the passenger, address, delayed flight.
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A driver, not a guideThe driver drives and waits on site. Included: the audio guide at Malbork, Frombork and Toruń and a licensed guide at the Wolf's Lair; on other tours a guide can be booked on request for a surcharge.
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Real-time trackingCustomer sees the car en route. SMS updates on pickup status. No more nervous "where's the driver?".
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24/7/365Help desk for urgent situations (delayed flight, last-minute change) — we answer even on holidays.
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Fixed pricePrice known up front. It doesn't change in traffic, at night, or during the holiday season.
Key dates and milestones
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2018 — LaunchTransfer company registered in Gdynia. First ride: Gdańsk Airport → Sopot.
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2020 — Entering day tripsFirst regular day trips on the schedule: Malbork and Stutthof.
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2022 — Cars and vansFleet expanded with 8-seater vans. English-language support from the office for passengers from the UK and Scandinavia.
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2024 — ShuttleHero as a brandSpinning off the ShuttleHero brand for private rides and day trips. Real-time tracking for every booking.
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2025 — 13 day trips and 14 activitiesFull portfolio: Malbork, Hel, Toruń, Frombork, Westerplatte, Tri-City by night + kitesurfing, yachts, off-road, paintball.
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2026 — 12 cities in PolandDay-trip offer in 6 languages for guests from the UK and Germany.
Driver training and certifications
Every ShuttleHero driver holds a current licence for the domestic road transport of passengers. Each car: third-party liability + collision + passenger accident insurance.
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Transport licencePsychological tests and authorisation to carry passengers — in line with Polish law.
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English support (WhatsApp)Internal communication test — greeting, address, delayed flight, request to stop.
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Child seats0-9 kg, 9-18 kg, 15-36 kg fitted in line with ECE R44/04 or i-Size.
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Local onboardingA minimum of 5 trial rides with the dispatcher before going solo — so the ShuttleHero standard is learned in practice.
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A driver, not a guideThe driver is not a guide; a guide is included only at the Wolf's Lair, an audio guide at Malbork, Frombork and Toruń.
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First aidShuttleHero drivers complete first-aid training — especially important on long day trips with children and seniors.
Our fleet
We drive cars and vans — comfortable sedans for 1–3 passengers and spacious vans for up to 8 people with luggage. All cars are kept in flawless technical and visual condition.
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Car1–3 passengers, 3 suitcases + carry-on. Air conditioning, USB.
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8-seater van4–8 passengers, up to 8 suitcases. Ideal for family trips, day tours, and crew transfers.
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9-seater minibusLarger groups, corporate events, weddings, team building — with the option of a guide.
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Child seats €10 each0-9 kg, 9-18 kg, 15-36 kg — select in the form and we'll fit one for €10.
Our values
An honest price. We never raise the price after the fact. The quote = the invoice. We carry the risk on transfer times, not the client.
We keep our word. The car is on site 5–10 minutes early. Client's flight is delayed? We wait, with no "surcharge per stop". That's why people come back to us year after year.
Local knowledge. We know every roundabout between Gdańsk and Hel. We know which ferry leaves from Gdynia, when the seasonal traffic starts in Sopot and where to park by Malbork Castle in August. An app doesn't know that.
A relaxed client = a returning client. Most of our bookings come from returning guests. We don't invest in aggressive marketing — only in making sure every transfer is simply a good one.
Ready to book a private transfer?
Quote in 30 seconds, confirmation SMS, fixed price. No surprises.
ShuttleHero · NIP 9581524091 · REGON 220704311
Gdynia, Poland · Registered in CEIDG · Pomorskie
